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Refund Policy
This Refund Policy applies to all transactions made on the website inblackm.com ("the Website"), operated by INBLACK GAMING CO., LTD. ("the Company," "we," "us"). Please read this Policy carefully before placing an order, as the products sold on the Website are digital products (in-game currency, in-game items, gift cards, and redeem codes) which have characteristics distinct from physical goods. As a general rule, digital products that have been successfully delivered are not eligible for a refund or exchange, except where the conditions set out below are met.
1Conditions for Requesting a Refund
The Company will consider a refund or remedial action only in the following circumstances, following an investigation of the facts.
1.1 Payment Successful but Product Not Received.
Where you have completed payment successfully, but the system was unable to deliver the in-game currency, item, or redeem code to your account due to an error in the Company's system.
1.2 Delivery Error Confirmed Upon Investigation.
Where an order has been processed, but upon investigation the Company confirms that the product received was incorrect, did not match the order, or was defective due to an error on the part of the Company or its distributor.
1.3 Incorrect Order Where the Code Has Not Been Viewed.
Where you unintentionally ordered a gift card or redeem code of the wrong value or type, and the code has not yet been viewed or used. The Company may, at its discretion, consider a refund or exchange on a case-by-case basis, subject to the outcome of the Company's investigation.
1.4 Orders Paid but Not Yet Completed.
Where an order remains in "Pending" status and has not yet been fully processed, you may request cancellation and a refund.
2Processing Time and Procedure
2.1
Upon receiving a refund request together with complete supporting evidence, the Company's team will investigate the facts of the matter together with the relevant Game Provider and/or payment service provider.
2.2
The estimated investigation period is 24 Hours from the date a complete request is received. This timeframe may vary depending on the complexity of each case.
2.3
If the investigation confirms that you are entitled to a refund under the conditions set out in Section 1, the Company will notify you of the outcome and proceed with the refund through the channel specified in Section 5.
2.4
If an order has been paid for but you fail to respond or provide additional required information within 24 Hours, the Company reserves the right, at its discretion, to close the request or automatically cancel the order.
2.5
The timeframes stated in this section are estimates only. Additional delays may occur during public holidays or periods of high request volume.
3Cases Where a Refund Is Not Available
The Company reserves the right to decline a refund in the following circumstances.
3.1 Incorrect Information Provided by the User.
Where an order has been successfully processed based on the information you provided (e.g., an incorrect game UID, server, or region), the Company shall not be responsible for any error resulting from information you entered yourself.
3.2 Redeem Code or Gift Card Already Viewed or Used.
Once a code has been revealed or used, the product is deemed to have been consumed, regardless of whether it was actually redeemed, and is therefore not eligible for a refund.
3.3 Change of Mind After Purchase.
The Company does not provide refunds where you change your mind after a code has been viewed, or after a transaction has been completed.
3.4 Dissatisfaction with In-Game Outcomes.
The Company does not provide refunds where you are dissatisfied with an outcome received within a game, such as the results of a random item draw (Gacha), a top-up bonus, or a reward from an in-game event, as such outcomes are controlled by the Game Provider and not by the Company.
3.5 Detected Fraudulent or Suspicious Activity.
The Company reserves the right to decline a refund where a transaction is found to be connected to fraud, deception, or the unauthorized use of a credit card or payment channel belonging to another person.
3.6 Orders Already Completed.
Once the system has confirmed that an order is complete and the in-game currency/items have been successfully delivered to the destination account, the order cannot be recalled or cancelled under any circumstances.
4Steps to Submit a Refund Request
4.1
Contact the Company's customer service team through the channels listed in Section 7, within the specified timeframe following the transaction.
4.2
Provide the Order ID together with complete details of the issue encountered.
4.3
Attach relevant supporting evidence, such as a payment slip, screenshots of the error, or any other documentation related to the issue.
4.4
Await the outcome of the investigation within the timeframe specified in Section 2, and cooperate with the team if additional information is requested.
4.5
Once a request has been approved, the team will inform you of the refund procedure through the channel you used to contact the Company.
5Refund Channels
5.1
Refunds will be issued back to the original payment channel used for the transaction only. The Company is unable to transfer a refund to any account or channel other than the one used for the original payment.
5.2
The estimated processing time for each payment channel is as follows (actual timeframes may vary depending on the relevant payment service provider):
Credit/Debit Card: Approximately 10-30 business days, depending on the card-issuing bank.
QR PromptPay / Bank Transfer: Approximately 3-15 business days.
5.3
Where a payment processing fee was incurred on the original transaction, the Company reserves the right to deduct such fee from the refund amount.
6Order Cancellation
6.1
You may request cancellation of an order only while it remains in "Pending" status and has not yet been processed for delivery.
6.2
Once an order has reached "Completed" status, it may not be cancelled under any circumstances.
6.3
Cancellation requests must follow the same procedure as refund requests set out in Section 4.
7Contact for Refund Inquiries
If you have any questions regarding this Refund Policy, or wish to submit a refund request, please contact:
INBLACK GAMING CO., LTD. : Report / Track an Issue